What is it?

It’s aservice provided by a third party called EthicsGlobal that specializes on complaints management in an easy, safe and confidential way. Furthermore, it can be done anonymously or providing your personal information.

Who to contact?

• By Internet Assistance
• Toll free number: 1 888 876 7548
• E- mail: teescucho@ethicsglobal.com
• Mobile App Mobile App

How?

Internet Assistance

• Complainant should try to have all the information related to the case on hand while answering the following questions: Who? When? Where? How?
• Complainant enters the form and the Dynamic Internet Assistant that will lead you by the hand while making relevant questions related to the information that is provided.
• Upon completing the complaint, the system will hand a tracking code, which becomes very important to keep safe so the complaint can be monitored.

Toll free number 1 888 876 7548

• Complainant should have all the information concerning the case on hand, as well as any proof material he/she may have, while answering the following questions: Who? When? Where? How?
• Complainant calls our toll free number..
• Connects with an advisor who will listen while making a series of relevant questions.
• he advisor will then give some alternatives for the delivery of proof in case you.
• Complainant then receives a monitor code, which is very important to keep for future references.

By E-mail

• Complainant should have all the information concerning the case on hand, as well as any proof material he/she may have, while answering the following questions: Who? When? Where? How?
• The informant sends an e-mail to the following address. teescucho@ethicsglobal.com describing the facts.
• An advisor will send you a folio number, which is very important to keep in order to follow up on your case.

Through the Mobile Application

• Download the EthicsGlobal App  
• Log in to the Ethicsglobal mobile App, type the code or scan the QR and answer the questions according to the information requested.

• Complainant should have all the information concerning the case on hand, as well as any proof material he/she may have, while answering the following questions: Who? When? Where? How?
• Connects with an advisor who will listen while making a series of relevant questions.
• The advisor will then give some alternatives for the delivery of proof in case you.
• EComplainant then receives a monitor code, which is very important to keep for future references.

Monitoring

By using the tracking code provided when he/she filed his/her report, the person can at any time call the line or enter the code in at teescucho.ethicsglobal.com to:

• Know the status of the investigation
• Know the conclusion and corrective measures
• Contribute any additional information
• Inform any relapses on the allegation/complaint
• Attach elements of proof

FAQ

Questions and Solutions

1) Will there be any kind of retaliation for filing or making a report?

Clase Azul guarantees the anonymity of the informants, when submitting a report by using any of the means we make available to you. any means we make available to you. The intermediation of EthicsGlobal guarantees the confidentiality of information

2) How can I track a report that I have submitted?

When you submit a question or report, the system will provide you with a folio number. You can track your report by entering this number through the main screen of this portal. We suggest that you periodically check the status of the report to view any changes in status or to attend to requests for information.

3) After submitting a report, will I be informed of the resolution?

Clase Azul, will only inform the informant of the status of the investigation. The content and results of the investigation are confidential.

4) What kind of information or data is needed to use the Ethics Line?

The Ethics Line can be used to submit a report or track a previous report. When you submit a report, you will be asked to provide information about the incident in as much detail as possible. In order to conduct a better investigation of your report, it is recommended that you:

• Provide the full name and position of those involved, name the person or persons who have knowledge of the facts (witnesses).
• Describe the place and date where the incident occurred.
• Obtain any elements that can serve as evidence if possible.
• Provide a detailed description of how the incident occurred.

5) How long will it take to resolve a report that has already been submitted?

EthicsGlobal sends the information to the corresponding Committee within a maximum framework of 48 hours after the report has been submitted.Clase Azul will determine the investigation and resolution times for submitted reports.

6) When should I use the Ethics Line?

When you become aware of, are informed about, or are involved in a situation that threatens any ethical behavior. Additionally, when you have concerns or a compliance problem that you prefer to be handled by a third party rather than directly with your supervisor or another person at work.

The decision to use the Ethics Line is entirely voluntary.

7) What if I want to provide additional information after submitting my report?

At any time, an informant can access the portal to provide new information or report any recurrences, with the tracking number, the new data collected can be incorporated at any time while the investigation is ongoing.

8) What happens if I witness a violation but do not report it?

Anyone can report violations of ethics and integrity that affect the organization and its members.